People often wonder why a certain company A doesn’t offer the level of convenience or personalization they experience at another company B which provides similar services. That is because company B that the people liked has built their business models on customer data and tailor-made all of their activities according to the needs of the customers. This is why CX is relevant in today’s day and age. Traditional companies may have spotted the slow escalating demand for customer service talent…

People often wonder why a certain company A doesn’t offer the level of convenience or personalization they experience at another company B which provides similar services. That is because company B that the people liked has built their business models on customer data and tailor-made all of their activities according to the needs of the customers. This is why CX is relevant in today’s day and age. Traditional companies may have spotted the slow escalating demand for customer service talent…