KPIs are useful as they allow managers to see what is happening. It would be difficult to monitor the performance of agents in technical support companies without using key performance indicators. Supervisors and managers would simply not have enough information to decide on a good course of action. The organization would either stagnate or backslide. All in all, smart, effective management requires the use of tools such as KPIs.Consider the example of a technical support business to illustrate…See More