Productivity in the Hair Dressing Salon

[Micheal Jorden]

Salon productivity is the amount of time of work carried out (and so the amount of turnover) in a given length of time. People's time is an important resource and should not be wasted. This has a lot to do with self-motivation of staff. Staff sitting about gives a inadequate impression. The 'find something to' rule is important here. You can find always issues that need doing in the salon. Many salons use incentives, particularly commission payments to staff, to be able to enhance productivity.

Some salons operate a 'commission only' payment system to staff, whereas others operate a basic payment with commission added on. In a few salons the commission is on the basis of the number of operations, whereas in others it is on the income generated by the services provided.

Information is a resource; it must be kept confidential. Commercial confidentiality covers areas such pay, pay structure and pricing of goods and services. Client details may be of a sensitive nature or, more usually, they are essential to provide the client a feeling to be valued. Make an effort to record details which could help with later appointment. People prefer to be remembered and designed to feel important. Failure to help keep to the principles in salon results in dismissal.

In any events it is very important to all salon staff to be aware that their particular work and how they do it (their work performance) are essential to the success of the salon business. This is often encouraged by:



Providing opportunities to examine salon services and products (tools and products replenishment such as hair cutting scissors, combs, shampoos and conditioners) when it comes to improving productivity. This gets people to take into account what they are doing.
Promotion of self and salon by workshops, training session, marketing, retailing and shows. It will help staff to recognize commercial opportunities and new products along with encouraging team building.


Setting realistic targets for performance is a key aspect of salon management. This is often through one to one discussion (including formal appraisal in larger salons) women hairdresser quebec, staff meeting or setting general expected levels of activity. It will help to prevent the abuse sometimes encountered in salon where too few clients are deliberately booked in (or even non-existent bogus clients are put down) to provide a simple time and energy to a stylist. Another problem (mostly by accident) is the failure to give in the client's bill the appropriate cost of the resources used, e.g. payment for a cheaper alkaline perm when actually a more costly acid perm has been used.

Setting targets also helps you to clarify just how long a service or process should take and then helps to recognize if problems in working speeds are present. In several salons staff keeps a work log as an unbiased method of recording (in addition to the appointment record) what they have done over a period of time. This really is often utilized in calculations for commission or bonus payments for exceeding targets.