The Use Of BSS/OSS In Technology Advances

[MY BLOG]

The management of business support functions and functions support systems known as BSS/OSS, identifies the efficiency with which an information technology process runs. Since one might expect from what they are called, BSS deals with all the portions of an information technology process that is inner to the shipping of service. The particular OSS portion is all the procedures that deal with the customer or client.

Running an IT operation is truly like running two different businesses simultaneously. Telecommunications is a global entity and when satellite technology is included, there is literally nowhere on the planet that can not be reached. We even have cables expanded across the sea floors and receivers underwater for detection and analysis. The physical infrastructure and technical development side of this business is enormous all by itself. After all that work, there is the ever present and everything important customer bottom to deal with.



As with any business, both the product and the customers are important, and according to the problems of the day, each is as important as the other. This is straightforward to observe how a company can get bogged down in either sector to the detriment of the other, resulting in a loss of capability or success. To assist in sustaining the proper balance between these often competing parts of the business enterprise, the OSS/BSS approach gives management the various tools necessary to make timely decisions that do not conflict.

For most managers, the immediate and primary problem for the business will automatically give attention to the people aspect. Taking care of the customer is certainly the hallmark great businesses. While the advent of new technology have not changed that venerable maxim, it has complicated it quite a little bit.

The problem is that in the telecommunications industry, the expenses of infrastructure and product development are extreme, and the attention needed to keep that portion of business under control can not be underestimated. The clever technique that has been used is to emphasize the complicated physical layout of facilities in a way that keeps the consumer aware all this work is performed on their part.

In addition, with the rapidity which the physical devices the consumer wields is changing, the needs of the infrastructure to keep up are complex and require forward looking strategies and knowledge so that up. The particular answer is the notion of having computer programs controlling other computer programs, the next stage of information technology application.

Creating programs that allow managers to control the myriad subprograms in an efficient manner timely enough to meet customer needs is not quite artificial intelligence but it is close. It allows parameters to be established by leadership that can be promulgated across the broad range of the network over substantial numbers of systems within an electronic second. The main element is to also have the systems monitor that promulgation to troubleshoot and even make modifications where necessary.