A call center is a company that offers support via telephone calls. Even though the internet and email are widely used, people are still going to need help with the things they purchase. Call centers allow companies to get the technical help they need by linking them to an agent that can fix or address problems over the phone.
Who Uses Call Centers?
Many different types of companies use call centers. These include software developers, banks, and even car manufacturers. A good example is Apple Computer Inc. It has been reported that Apple uses a call center to help users when an issue arises. It is important for these companies to use call centers because it is the only way for them to have a direct line of communication with their customers.
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