Business Hosted Phone Systems: A Simple Definition

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Small Business Phone Systems

Picking the right small business phone system can be incredibly confusing due to the large series of options. Well, you can unwind, because our friendly specialists are here to help. We make the effort to comprehend your requirements, discuss the choices and what this indicates for you and your company. While other business may recommend the most expensive systems, no matter your service needs; here at Infiniti Telecommunications we work with you to find the very best fit for your service. Our expert staff will discuss everything to you in terms that you understand, and put everything down in writing - even our 100% Money Back Guarantee. Discover why Infiniti is your smart choice.

What type of Small Business Phone System is right for you?

There is no 'one size fits all' phone system for small businesses. One small company could have very different telecommunications needs to another, so you need to consider how you will be using your phone system. When you identify your small business needs, you can find a phone system to satisfy them. For that reason, it is necessary that you as the customer are aware of the kinds of phone systems available and what they can do for your company.

There are two types of small business phone system solutions available to you:

Hybrid IP PBX System

A Hybrid phone system offers traditional digital or IP handsets with the most recent IP technology; enabling you to make the most of VoIP and SIP. Like traditional phone systems, the "brains" of a Hybrid Phone System are located in a box in your office, and all the handsets connect back to this box.

Hybrid Phone Systems work over both the conventional copper phone network or the internet. This suggests whether you have enough bandwidth to make the most of VoIP & SIP innovation today, Hybrid Systems are 100% NBN prepared. Hybrid Phone Systems likewise allow you to add functions and users as required.

Another great function of the Hybrid IP system is the ease of use for home/remote users. A Hybrid IP handset can be plugged into the web at a second place, and will immediately link back to the head office phone system. This allows for seamless communication, with the remote user able to work as if they remained in the workplace. The Hybrid system likewise has a smart phone app (similar to Skype/Whatsapp) that connects you to the office from your individual smart phone, wherever you are.

SpringCom Hosted System

A SpringCom hosted system, also called a Cloud PBX phone system is an IP phone system where all the phone calls are made using the internet. Excellent bandwidth was generally something just large businesses could access, but the NBN rollout has opened lots of chances for our clients, particularly when it pertains to small business phone systems.

The "brains" of a SpringCom hosted phone system live in the cloud, so each handset just needs to be connected to the web to be part of the phone system. Hosted phone systems are function loaded, and whether you have 1 handset or 1000, you get exactly the same features. Much of our small business clients have actually discovered them to be really cost effective solutions due to the fact that they do not require much, if any upfront investment in hardware.

A excellent function of a hosted system is that as long as an web connection is offered the area of the handsets is not important. Remote and home users can call from anywhere, utilizing the same contact number as though they were in the main office.

For more on the differences in between hybrid phone systems and cloud phone systems and which is the best for you take a look at this blog post.

The decision is eventually yours, so call our friendly specialists and let us help you discover the ideal service for your business.

How will the NBN impact my Small Business Phone System?

NBN voice is the process of running VoIP over an NBN web connection. VoIP has actually been around practically a years, and it runs calls online, similar to Skype. To utilise NBN voice you can either utilize a Hybrid PBX, using SIP trunking or a cloud based phone system, which uses cloud technology to make VoIP calls. VoIP calls can operate on NBN and other Fiber connections, and in many cases over ADSL for a little office.

The huge change with the move to the NBN for small office phone systems is that you will only require a single internet connection to make and receive calls. All of your interactions, including telephone call, will run over the web ( by means of VoIP and SIP) rather than analogue copper phone lines.

Numerous consumers have actually been told that they will be required to totally update and upgrade their current analogue phone systems. This is not real. NBN voice can run on older design phone systems - you simply need to acquire an analogue telephone adapter (ATA) to allow this. The ATA adapter sits in between the old phone system and the new NBN internet connection, transforming the data so that your business can run NBN voice.

Speak with our friendly specialists if you have any questions about how the NBN will affect your small company phone system.

How much are Phone Systems?

The cost of a small business phone system actually depends on the type of system, brand name and the number of handsets. With Infiniti you can buy outright, lease or lease. If you're getting a Hybrid service then a 4 handset system might start as low as $20-30 weekly depending upon the brand.

This expense would consist of installation, setup and user training. An 8 handset system may cost $30-40 weekly. So twice the size does not equate to twice the cost. Alternatively, hosted options can be a lot less expensive as there is no costly physical phone system to purchase and can begin with just $15 each month.

What type of phone lines should I have?

There is no one best phone line for every single person. Although numerous consumers speak about VoIP and SIP as a method to save money, the situation differs from workplace to workplace. The money conserving element of VoIP really depends on how many phone lines you have and the kind of call you typically make. With a Hybrid system, you can have a mix of copper and VoIP lines. With a Cloud PBX system, all your calls run over the web so you simply require an web connection to make read more VoIP calls.

If the NBN is offered in your location, then transferring to a Cloud Based PBX and using VoIP to make your calls is the method foward for your business. If the NBN is not offered a Hybrid service utilizing traditional copper phone lines may be the very best alternative for now, and you can quickly migrate to the NBN when it presents in your area.

How many phone lines should my small company have?

The variety of phone lines that your small business requirements will vary. Think of how many concurrent call you want to be able to make/receive.

For small companies where everybody isn't on the phone at the same time, then we generally follow a guide of three to one - 3 handsets, one line, 6 handsets, 2 lines, and so on. For small businesses which require to make a great deal of calls concurrently, such as real estate representatives, then each user needs their own line.

If your small company has a great deal of incoming call traffic then we suggest getting more phone lines than handsets. Unlike a normal home phone that uses Telstra's call waiting service, small business phone systems do not have this function as standard. Envision that you have two personnel and just two phone lines. Now, if both staff are currently making/receiving calls and another call comes through, the call is going to get through to an engaged tone. If you have three lines, the call will go through to the voicemail on the other line. By having a minimum of two lines you have the capability to not miss out on a call.

With conventional copper phone lines each line offers you the capability to make/receive another call. With a VoIP/SIP Hybrid or Hosted Phone System all your calls will run through a single internet connection making it difficult to comprehend what makes up a phone line. Put simply, each phone line in your phone system is a SIP license, and to get more phone lines you simply need to include more SIP licenses to the phone system. These licenses allow you, the customer, to have concurrent VoIP calls.

Should I have IP phone handsets or digital ones?

The primary difference between a digital and IP handset is that a digital handset is a portion cheaper than an IP handset. Both handsets have equivalent features, with IP handsets providing a little extra functionality.

Once again, the right phone for you depends upon your company requirements. If you have a variety of people working from another location, or personnel tend to move the handsets around the workplace, then IP handsets are right for you, as they instantly re-register back into the system when plugged in. With digital handsets, the handset sockets and locations must be configured into the system by a professional.

As traditional desk phones there are also cordless phones, however, if they were not designed particularly for your phone system then they will have really minimal performance, which is not ideal for organization! But there is another solution - soft phone apps. A soft phone app is an app comparable to Skype that can be installed on your computer. Soft phone apps have all the functionality of premium handsets without the requirement for hardware.

With all of these options getting the best handsets for your small company phone system can be confusing so give us a call to discuss your needs!

What about future growth?

Whether