Hi! I want to note that you can return all products purchased through JustFashionNow, just like in any other store. The exception to this rule is underwear and swimwear. To return an item, you can contact JustFashionNow support here https://justfashionnow.pissedconsumer.com/customer-service.html, and find out how to do it right. To be eligible for a return, you must return and ship all products within fifteen days of purchase, and must be undamaged or unused.