Top 10 Reasons Why I Can Never Retain Any Customers!

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What do your customers really want from you? No matter whether you're a salon, barber shop, spa or a complete wellness integrated centre - your customers want more than just great products and workable slot gacor resmi  for their grooming needs.

What they really want to know is that you, personally, are the type of person whom they can trust to get the job done.

o Creative services - New perspectives and ideas

If customers could understand that they have a problem and come up with workable solutions on their own, they would do so. The reason that they're turning to you and your salon is that they're stuck and need your help. Therefore, you must be able to bring something new to the table even if means covering bad highlights with a darker global colouring.

Customers just detest the sight and sound of someone trying to sell to them. Even if something's wonderful, they want you to work with them to achieve a mutual result. You can do this by being responsive to the customer's concerns and relevant problems. Ideally, customers want you to put yourself in their shoes, feel what they are feeling and then suggest corrective therapies. Customers need you to empathise. They want you to understand where they are, how their mind, body, hair and skin works, and the challenges that they face not just superficially, but in your gut.

o Have confidence in your ability to perform services

Customers will not come to you and experiment with cosmetic or beautification services if you can't persuade them that you your team and your brand are equipped to achieve the promised results. It is nearly impossible to persuade a customer to believe in these things unless you yourself believe in them. You must make your confidence contagious .

o Listen. Really, listen to the customer's requirements

When they're describing themselves, their skin, their hair, their body and it's needs, customers sense immediately when you are just waiting for a break in the conversation in order to launch into a 'sales pitch'. In order to really listen, you must suppress your own inner-voice and forget your goals. It's about the customer, not about you or your business needs at that point.