1. Be assertive – not intense or passive. My definition of assertion is straightforward: “Say Whatever you signify, indicate Everything you say, and don’t be mean after you say it.” Let this rule manual your discussions with all shoppers so you will almost always be confident, cool, and in control Therefore you’ll often be Expert.

two. Speak additional slowly and gradually. You’ll be stunned at how much more Evidently you can Feel and how much Management and assurance you practical…