Help Using The POMS. This site is not intended for claims processing or customer service. Please contact your local field office or call 1-800-772-1213 or TTY 1-800-325-0778 for assistance. SSA's Program Operations Manual System (POMS) is the operational reference used by SSA staff to conduct SSA's daily business. these personnel policies only insofar as necessary to comply with the laws and regulations. An official record copy of the Llano County Personnel Policy Manual shall be filed with the County Clerk. Officials and employees are encouraged to make constructive suggestions for improvement in the policies contained in the manual. Search the Child Welfare Policy Manual Keyword. Policy Area. 8.1H TITLE IV-E, Administrative Functions/Costs, Training. Browse By Policy Area of the Social Security Act allows the title IV-E agency to claim as title IV-E expenditures the short-term training costs to train attorneys who Reconstruction of Destroyed or Missing Paper Claims Folders. We store claims data and evidence in a variety of electronic files. MSSICS and MCS maintain much of the claims data. Policy Number: BDDS 460 0228 019 Personnel Policies & Manuals 3 Operations manual 1. A Provider shall compile the written policies and procedures required by this policy into a written operations manual. 2. The operations manual shall be reviewed and revised at minimum annually. TN 4 (10-00) RM 01305.015 Online Query (Pebes Online) for Social Security Statement Data by FO and TSC Personnel . Policy. See RM 01310.030 for policy on using the field office PEBES query process (PEBES ONLINE) to obtain the personal data corresponding to an SSN holder"s automatically issued Social Security Statement. This section of the handbook includes summaries of current staff employee personnel policies and procedures. For your convenience, the information is arranged in alphabetical order by topic. coordinated with Social Security contributions, and based upon an employee's highe